Foire aux questions
Health blogger and Australian certified health practitioner, Emma Lisa (Lewis) operates this blog/website and may operate or be affilated with other blog/websites. It is Emma Lisa (Lewis) and this blog/website's policy to respect your privacy regarding any information we may collect while operating our blog/website(s).
As needed, this blog/website collects non-personally-identifying information that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The blog/webite's purpose in collecting non-personally identifying information is to better understand how the browsers and blog/website visitors use the blog/website. From time to time, this blog/webiste may release non-personally-identifying information by publishing a report on trends in the usage of its website.
The amount and type of information that is gathered through the use of this blog/website depends on the nature of the visitor's personal interaction. Those who choose to engage in paid services and transactions with Emma Lisa (Lewis) through this blog/website may be asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, such information is collect only as needed or appropriate to fulfill the purpose of the visitor’s interaction or request for service. Personally-identifying information is held securely and in private. Blog/webiste visitors can choose to refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Potentially personally-identifying and personally-identifying information gathered by through the willing actions of visitor to the blog/webiste will not rented or sold to anyone, and only shared under legal obligation if it is reasonably necessary to:
(a) respond to legal process or to government requests;
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers, or others.
If you are a registered user of this blog/website and have supplied your email address, Emma Lisa (Lewis) may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with the blog and our products. All measures reasonably necessary will be taken to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
You have the right to access and receive a copy of the personal information held about you through your interactions with the blog/webiste by contacting Emma Lisa (Lewis) in writing. You may also have rights to change, restrict the use of, or delete your personal information.
To contact Emma Lisa (Lewis) please use the blog/website contact form. You email will be responded to within 5-7 business days.
Medical & Health Disclamier
Please Note: Any and all information contained on this blog/website is not intended to replace medical advice from a GP or health care professional. Emma Lisa (Lewis) is not a medical doctor or dietition, nor does she make any claims beyond her scope as an Australian certified health practitioner.
Exercise, diet and overall health related issues and conditions vary greatly person to person; there is no one-size-fits-all. The information Emma Lisa (Lewis) shares on this blog/website shall NOT be considered, nor used as a substitute for seeking a GP's opinion, medical advice, diagnosis or treatment. Any action whatsoever which is taken based on the contents of this blog/website or any of its related sites, materials, products or information is to be used solely at your own discretion, risk and liability.
It is highly recommended that you consult with your GP or allied health professional(s) BEFORE proceeding with any action regarding your personal health or engaging with the services, programs and suggestions posted throughout this blog/website. While the information provided on this blog/website is believed to be accurate, Emma Lisa (Lewis) and this blog/website assumes no liability for the use or misuse of information and products on this site. In some cases, information shared on this blog/website is purely for entertainment, inspiration and general self development purposes.
Neither this blog/website nor or its affiliates, owners or agents, shall be responsible if you fail to consult the appropriate health authorities with respect to your health care before acting on or using any information or products found on this blog/website, nor will they be responsible for any errors or omissions, or the use or misuse of, the information on this blog/website.
Emma Lisa (Lewis) and its affiliates make no representation or warranty about the legality of any third party website nor about its accuracy, content, products or services. Any such website is independent from Emma Lisa (Lewis), and Emma Lisa (Lewis) has no control over, or responsibility with respect to, the information provided or activities undertaken by any such website. A link between Emma Lisa (Lewis) and another website further does not mean that Emma Lisa (Lewis) endorses, recommends, sponsors or approves that website. Following links to off-site pages is done purely at your own risk, requiring you to make your own independent decisions regarding your interactions or communications with any other website. Emma Lisa (Lewis) expressly disclaims any responsibility or liability for any damage, loss, or injury arising out of the activities of any third party, the goods or services offered or the content displayed by any such third party not under the Emma Lisa (Lewis) domain.
By accessing, browsing and/or using this blog/website, you acknowledge that you have read, understood and agree to be bound by these terms and conditions and you agree to comply with all applicable laws and regulations. If you do not agree to these terms then please do not use this blog/website.
You represent that you are 18 years of age or older and that you are not under any legal or other disability which limits your ability to comply with these terms and conditions.
All written requests for refunds or returns on the digital products including online courses, programs, guides and ebooks, services, gift cards, workshops and event tickets shared through this blog/webiste will be evaluted on a case-by-case basis. Items identified as a "digital product" are 100% electronic in nature, and therefore, nothing will be shipped unless explicitly stated.
7 Days Notice on Returns & Refunds
Return or exchange requests for most products require written notice within 7 days of purchase. However, if 7 days have gone by since your original purchase, unfortunately we can’t offer you a refund or exchange. To complete any returns, you will need proof of purchase such as the shop receipt or other proof of purchase within the 7 day time limit. Most products and services provide instant access or a digital download. Please note, there may be restrictions on select products. In some cases, there may be no refund.
Coaching Services Refunds
Refunds on coaching services provided are assessed on a case-by-case basis given the many variables of the coaching service, your Coach, and you as the client. Within all reason, a mutally acceptable outcome will be attempted and may only be a partial refund. This is due to the interactive nature of coaching sessions, client motivation and commitment levels, life circumstances and unforseen issues that my interfer with the reasonable execution or continuance of the service purchased.
Health sesssions are contingent on your Coach and your own person time schedule and subject to private arrangement. Only a 50% refund refund will be returned if the Coach has actively tried to engage you in the purchased service but has been unsuccessful after 3 attempts. If you think you may be unable to fufill your obligations as the custmer, it is recommended to reserve purchase until you can fully commit to the coaching services offered.
After submitting a written request for a refund with proof of purchase, you will be sent an email to notify you that we have received your return request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven't received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us directly to resolve the matter as quickly as possible.
Sale Products or Programs
Sale items will be refunded at the price of which you purchased them at. You will not be refunded for the original price of the product or program.